Meet Grace, the AI front desk for dental practices.
Grace is an AI receptionist that answers your office’s phone when your team can’t. She’s built on more than 800 real front desk calls and goes live in 48 hours.
Hear Grace take a call
0:00 of 1:50
- Grace:Thanks for calling [office name bleeped]. This is Grace. How can I help you?
- Caller:Hi Grace, I just moved into town and I was wondering if you guys are accepting new patients, and if you guys accept Aetna PPO.
- Grace:Yeah, welcome to the area. We are accepting new patients and we’re in network with Aetna PPO. What were you needing to come in for?
- Caller:Just a cleaning and an exam.
- Grace:Alright, so let’s get your info down. What’s your first name?
- Caller:Sam.
- Grace:Okay, Sam. And your last name?
- Caller:Wilson.
- Grace:All right, Sam Wilson. Were you thinking morning or afternoon for your visit?
- Caller:I’m only available Thursday morning, so just whatever Thursday in the next month you guys have available in the morning.
- Grace:Okay, so you’re looking for a Thursday morning next month. One sec, let me take a look here and see what’s open.
- Grace:All right, so for Thursday morning next month, I’ve got an 8 o’clock or a 10 o’clock. Does either of those work for you?
- Caller:Yeah, 8 o’clock is good.
- Grace:Okay. All right, got you down for 8 o’clock Thursday morning. And what’s your date of birth?
- Caller:11-12-98.
- Grace:November 12th, 1998. And a good callback number for you?
- Caller:Give me a callback at 209-555-0113.
- Grace:Okay, 209-555-0113. Did I get that right?
- Caller:That’s good with me, yeah.
- Grace:Okay, Sam, so I’ve got you down for Thursday, August 6th at 8 o’clock in the morning. Did I get that right?
- Caller:That’s perfect.
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Call Grace yourself(620) 293-6808Inbound: when patients call you.
Answers when your desk can’t
You choose when she picks up: lunch, after hours, after a set number of rings, or every call. Your number stays the same.
Books or takes a message
She books the visit on the call. When a caller needs a person, she takes the details and messages your desk.
Confirms insurance networks
She checks the plan against the list your office gives us and tells the caller if you’re in network. Your team still handles benefits.
Flags urgent calls
Urgent calls get marked, so your team can see them right away.
Leaves a callback note on hang-ups
If a caller says what they need and hangs up before finishing, your team gets a note to call them back.
Hangs up on robocalls
Recordings don’t reach your team.
Call log with tags
See every call with a summary and tags, on your phone or your desktop.
Built on more than 800 real front desk calls
She learned the job from how a front desk really handles the phone.
Outbound: when Grace calls your patients.
Grace calls from your office’s own number.
Appointment confirmations
Grace calls patients who haven’t confirmed their visit. If your desk already confirmed it, she leaves it alone.
Hole Filler
When your schedule has open time, Grace calls patients who fit: your ASAP list, overdue cleanings, then patients with diagnosed treatment.
Year-End Insurance Rescue
In November and December, she calls patients with benefits left this year and treatment still to do.
Balance Recovery
Grace calls about open balances and points patients to your secure payment page. She never takes a card number on the phone.
Google review calls
After a visit, Grace asks for a Google review. Every patient gets the same ask.
What Grace leaves to your team.
She doesn’t verify benefits for specific treatments, and she doesn’t take card payments. Anything she can’t finish becomes a message for your desk.
Questions about Grace.
Will patients be able to tell she’s AI?
Some might. Most callers just want to get something booked or ask a question. If a caller seems unsure who they’re talking to, Grace tells them she’s an AI assistant.
What about my older patients?
Grace talks plainly and waits until they’re done talking. If she doesn’t catch something, she asks them to repeat it.
What if a patient wants a real person or the doctor?
She takes a message and sends it to your front desk. Your desk or the doctor calls them back.